Technical Customer Support Specialist - (Remote) at Togetherwork

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Be a Togetherwork Customer Support Superhero! (M-F, 8AM-4PM or 9AM-5PM PST)

Calling all passionate communicators with a problem-solving superpower!** Are you ready to join a mission-driven company that empowers communities and organizations to thrive? If so, our Tier 1 Customer Support Agent role at Togetherwork might be your perfect match!

Togetherwork provides integrated software and financial solutions to a wide range of groups, from associations and gyms to religious congregations and pet services. As a Tier 1 Customer Support Agent, you'll be the friendly face (or voice) of Togetherwork, providing exceptional support to our valued customers.

Become a Customer Support Champion

• Phone Booth Hero: Be a customer's knight in shining armor, resolving inquiries and guiding them through our software via phone.
• Chat Master: Engage with customers through chat, providing prompt and helpful answers to their questions.
• Email Extraordinaire: Craft informative and solution-oriented email responses to customer inquiries.
• Onboarding Guru: Help new customers get up and running smoothly with our user-friendly Waiver Editor tools.
• Problem-Solving Pro: Dive into challenges, identify the root cause of issues, and find the best solutions for our customers.
• Team Player: Collaborate effectively with the Tier 2 team to ensure complex issues are escalated efficiently.
• Knowledge Sponge: Continuously learn and grow your product knowledge to provide exceptional service.

Why Togetherwork is Your Dream Support Gig

• Competitive Salary & Benefits: Enjoy a competitive salary, comprehensive health insurance, 401(k) with company match, generous paid time off, and more!
• Supportive Work Environment: Be part of a team that values diversity, inclusion, and empowers its members to grow.
• Make a Real Difference: Help communities and organizations thrive by providing exceptional support for our software solutions.
• Fast-Paced & Rewarding: Thrive in a dynamic environment where every day brings new challenges and opportunities to make a positive impact.

Don't meet every requirement? We encourage you to apply anyway! At Togetherwork, we believe in fostering a diverse and inclusive workplace. We're looking for passionate individuals who are eager to learn and grow with us.

Ready to join a passionate team and make a positive impact? Apply today and become a Togetherwork Customer Support Superhero!